Shipping Policy – Asaan Dukan
At Asaan Dukan, we aim to deliver your orders quickly and safely across Pakistan. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
- Orders are processed within 1–2 working days after confirmation
- Orders placed on Sundays or public holidays are processed on the next working day
- Our team may contact you via phone or WhatsApp to confirm order details
2. Shipping Areas
We currently ship to all major cities and towns across Pakistan.
3. Delivery Time
Estimated delivery time:
- 3–5 working days for major cities
- 5–7 working days for remote areas
Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges (if any) are clearly displayed at checkout
- Charges may vary depending on location, order size, or promotions
5. Cash on Delivery (COD)
We offer Cash on Delivery across Pakistan.
Please ensure someone is available to receive and pay for the order at the delivery address.
6. Order Tracking
Once your order is dispatched, tracking details may be shared via SMS or WhatsApp (where applicable).
7. Delayed or Failed Deliveries
- If delivery is delayed, we will inform you as soon as possible
- If a delivery attempt fails due to incorrect address or unavailability, the order may be returned to us
8. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Contact us within 48 hours of delivery
- Share order details and clear photos of the issue
We will resolve the matter according to our Refund & Return Policy.
9. Policy Updates
Asaan Dukan reserves the right to update or change this Shipping Policy at any time. Updates will be posted on this page.
10. Contact Us
For shipping-related questions, contact us at:
📧 Email: info@asaandukan.com
📞 Phone / WhatsApp: +92-321-3833962